Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Care instructions
Silk products: Hand wash below 30 degrees, air dry naturally, avoid direct sunlight.
Bamboo products: Machine Wash in Cold Water.
Gift wrapping and packaging
All products have a suitable environmentally friendly packaging.
Wholesale availability
If you are a wholesaler, please contact us and we will quote according to your requirements.
Our email is info@mz-silk.com